Quiz – De-escalation Explained

For this course, de-escalation is defined as the                              and                              use of words, phrases, body-language, patience, and listening to calm an upset individual.

The primary goal of de-escalation should be to try and reduce anger and/or frustration in someone to help them feel more                  , secure, and in control.

A person who’s feeling                      and in                       is generally less likely to either make poor decisions, be physically assaultive or become self-injurious.