Successful Verbal De-escalation

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De-escalation can be a crucial skill for anyone working in education. Effective use of de-escalation can often be the difference in whether or not a crisis develops and to what degree.

This course has been designed to provide educational staff with the skills to help resolve conflicts and calm upset individuals with the goal of preventing physical acting out or aggression. The strategies taught in this course will address how to approach situations with increased safety, empathy, understanding, and respect.

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